Effective Date: June 6, 2025
1. Overview
At LX Marketing, we want you to be fully satisfied with your purchase. If you're not happy for any reason, we're here to help with a clear and fair refund policy.
2. Eligibility for Refunds
To be eligible for a refund, your request must meet the following conditions:
- The request is submitted within 14 days of the original purchase date.
- The product or service has not been used excessively, abused, or violated our terms of use.
- You provide proof of purchase (receipt or order number).
3. Non-Refundable Items
We do not offer refunds on:
- Gift cards or promotional codes
- Downloadable digital products after download has been initiated
- Services that have already been rendered or partially completed
4. How to Request a Refund
If you meet the eligibility criteria, please email us at [email protected] with the following information:
- Full name
- Order number or receipt
- Reason for the refund request
We aim to process all refund requests within 5–7 business days.
5. Refund Method
Approved refunds will be issued to the original method of payment. Depending on your bank or card provider, it may take an additional 5–10 business days to reflect in your account.
6. Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the original (if eligible), and place a new order separately.
7. Changes to This Policy
LX Marketing reserves the right to modify this refund policy at any time. Updates will be reflected on this page with the revised effective date.
8. Contact Us
For any questions regarding this policy, please reach out to our support team at: [email protected]